Policies

Quality Policy Statement

Quality Policy Statement

Total Property Support Services Limited is committed to providing its customers with the highest quality of service. We will provide the people, organisation and resources to supply our customers with the services that satisfy their requirements in every respect.

We are committed to:

  • being open to and aware to the needs and expectations of our stakeholders;
  • providing defect free high quality products and services to its customers on time and within budget;
  • maintain compliance with the relevant legislation and approved codes of practice as a minimum;
  • monitor new developments to improve continually quality performance standards;
  • continually improve the effectiveness of the management systems;
  • measure customer feedback to ensure that measurable quality objectives are established and reviewed;
  • involve staff to communicate effectively on quality matters.

These values are implemented through management leadership, the maintenance of an integrated management system, a positive organisational culture and a comprehensive competence-base that collectively sustain an internal climate that supports the Total Property Support Services objectives, structures and processes that deliver its’ products and services.

The Management System covers all aspects of the conduct of business operations and satisfies the requirements of ISO 9001:2008. The company has ISO9001 certification via a UKAS accredited body.

Company objectives and targets have been defined, resources allocated and competent personnel appointed to operate an effective and efficient management system that defines a framework of instruction and guidance that is based on a systematic analysis of company and project opportunities and risks, equitably takes account of stakeholder needs and expectations and complies with all types of relevant statutes and regulations. Management arrangements are documented to an appropriate extent dependent on the potential to affect performance and to provide assurance. The company systems and processes are subject to reactive and proactive monitoring and management review that, together with strategic and tactical planning, support a process of continual improvement. All types of change are managed by controls that are applied in proportion that an ill-conceived modification or experiment may potentially affect the company and its stakeholders.

This policy statement is available to all Total Property Support Services stakeholders. Personnel directly involved in its operations are briefed on and required to understand the requirements of this policy and to comply with all company policies, rules and procedures.

Total Property Support Services actively and positively cooperates with its principal stakeholders and welcomes feedback to support its aim of continual improvement.

Working Hours and Fatigue Policy Statement

Working Hours and Fatigue Policy Statement

This policy sets out the Company’s policy in respect of any employee or contractor working on railway infrastructure. It is supported by the Rail Health, Safety and Environmental Manual and takes into account the Working Time Regulations 1998 (as amended), ROGS 2006, the Network Rail Management of Fatigue policy and processes and the London Underground QUENSH.

The Directors shall ensure compliance with the Working Time Regulations by providing the following basic rights and protections:

  • A limit of an average of 48 hours a week (though workers can choose to work more if they want to);
  • A limit of an average of 8 hours work in 24 which night workers can be required to work;
  • 11 hours rest a day;
  • At least one day off each week;
  • A rest break if the working day is longer than 6 hours;

The Directors shall ensure that employees working on the railway do not become fatigued through inappropriate working patterns.  Work will be planned in advance and the hours worked recorded and monitored to ensure employees work in accordance with Network Rail Standards NR/SP/ERG/003 and NR/GN/INI/001 and London Underground Standard S1552.

Network Rail Working Limits

  • Work no more than 12 hours in any one shift;
  • Work no more than 72 hours in any 7 day period;
  • Work no more than 13 turns of duty in any 14 day period;
  • Minimum rest break must be taken of 12 hours between 2 shifts (or 8 hours at the weekly shift changeover).

London Underground Working Limits

  • Work no more than 12 hours in any one shift;
  • Minimum rest break must be taken of 11 hours between 2 shifts;

The consecutive days that may be worked before a rest period shall be either:

  • 6 consecutive days followed by a rest period of not less than 24 hours;
  • 12 consecutive days followed by 2 consecutive rest days, each of which is not less than 24 hours;
  • Within any 14 day period, 2 rest periods, each of which is not less than 24 hours.

A risk assessment will be carried out if additional hours are required by employee or contractor in exceptional circumstances.

Drug and Alcohol Policy Statement

Drug and Alcohol Policy Statement

This statement sets out the Company’s policy in respect of any employee or contractor working on railway infrastructure whose proper performance of their duties is or may be impaired as a result of taking drugs or drinking alcohol. It is supported by the Rail Procedure (MP100) and takes into account the Transport and Works Act 1992, Network Rail D&A Policy and London Underground D&A Policy.  Provided that employees and contractors adhere to the provisions of this Policy they will normally be able to demonstrate compliance with the Act as well as Network Rail and London Underground requirements.

The Directors will take all reasonable steps to ensure that employees and contractors are made aware of the contents of this Policy. We will have in place procedures to prevent, in so far as reasonably practicable, an offence under the Act and a monitoring process to measure the effectiveness of such procedures.

It is a requirement of the Company that no employee or contractor shall;

  • Report or endeavour to report for duty having consumed alcohol
  • Report for duty in an unfit state due to the use of drugs or alcohol
  • Be in possession of drugs or alcohol whilst on railway premises
  • Consume drugs or alcohol whilst on duty

A programme of screening has been put in place. This includes procedures to;

  • Detect the use of drugs by both potential and existing employees
  • Detect the use of alcohol and or drugs by any person(s) involved in a safety critical incident where there are grounds to suspect that the actions of the person(s) led to the incident
  • Detect the use of alcohol and or drugs where abnormalities of behaviour prompt managerial intervention (which may include a request for screening)

The Company will measure the effect of this Policy and the monitoring process following a period of twelve months, at which time its adequacy will be reviewed. All employees will cooperate and adhere to Network Rail / London Underground policies and procedures on drugs and alcohol (including GE/GN8570, NR/L1/OHS/051, S1257 and S1251). Employees and contractors will cooperate and provide specimens of urine, and or blood, and or breath when requested to do by TPSS Ltd, London Underground, Network Rail British Transport Police and any other regulatory body.

Failure to cooperate or provide the requested specimens will result in disciplinary proceedings.

The company will undertake pre-employment, unannounced, for cause and annual* testing for alcohol and drugs.  The following drugs/drug groups will be tested for: cannabis; amphetamines; benzodiazepines; propoxyphene; methadone; opiates, cocaine and MDMA.

Employees failing any of the aforementioned tests will be immediately suspended from duty pending a disciplinary hearing, and or possible prosecution under the Transport and Works Act 1992, and may be subject to dismissal.

* Annual testing is only required for safety critical staff working on London Underground

Health and Safety Policy Statement

Health and Safety Policy Statement

Total Property Support Services Limited recognises its responsibilities under the Health and Safety at Work etc. Act 1974 and other relevant safety legislation with regards to its employees and others who may be affected by the company’s activities. We also recognise that health and safety should be considered equally with quality and performance when work is being considered or undertaken.

We are fully committed to

  • Identifying and minimising the health and safety risks arising from our work activities;
  • Providing clear information, effective instruction and training for employees so that they carry out their work in accordance with all health and safety requirements;
  • Maintaining safe and healthy working conditions;
  • Providing and maintaining safe plant and equipment;
  • Ensuring safe handling and use of substances;
  • Preventing accidents and cases of work-related ill health;
  • Consulting with our employees on matters affecting their health and safety;
  • Cooperatingand coordinating with stakeholders in order to develop and maintain the very best safety culture and relationships;
  • Complying with applicable legislation and subscribed arrangements;
  • Providing adequate and appropriate resources to enable the effective implementation of this policy.

These values are implemented through management leadership, the maintenance of an integrated management system, a positive organisational culture and a comprehensive competence-base that collectively sustain an internal climate that supports the Total Property Support Services objectives, structures and processes that deliver its’ products and services.

The Management System covers all aspects of the conduct of business operations and satisfies the requirements of OHSAS 18001:2007, statutes and regulations that include the Management of Health and Safety Regulations and the Construction, Design and Management Regulations. The company has OHSAS 18001 certification via a UKAS accredited body.

This policy statement is available to all Total Property Support Services stakeholders. Personnel directly involved in its operations are briefed on and required to understand the requirements of this policy and to comply with all company policies, rules and procedures. They are encouraged to halt work processes if there is good reason to believe that there is any danger to personnel, assets, the environment or the quality of product or service. Total Property Support Services actively and positively cooperates with its principal stakeholders and welcomes feedback to support its aim of continual improvement.

This policy statement is available to all Total Property Support Services stakeholders. Personnel directly involved in its operations are briefed on and required to understand the requirements of this policy and to comply with all company policies, rules and procedures.

Total Property Support Services actively and positively cooperates with its principal stakeholders and welcomes feedback to support its aim of continual improvement.

Environmental Policy Statement

Environmental Policy Statement

Total Property Support Services Limited recognises that its activities impact upon the environment and is fully committed to minimising those impacts and the prevention of all manner of pollution. We also recognise that the environment should be considered equally with health and safety, quality and performance when work is being considered or undertaken.

We are fully committed to:

  • Complying with the requirements of environmental legislation and approved codes of practice;
  • Assessing the environmental impact of all current and likely future operations and continuously seek to improve environmental performance;
  • Seeking to prevent pollution, reduce the level of harmful emissions and minimise waste associated with our activities;
  • Encourage re-use and recycling wherever possible;
  • Promote environmental awareness and responsibilities with our employees, providing training where appropriate;
  • Be a good neighbour through open relationships with both regulatory authorities, customers and the local community.

These values are implemented through management leadership, the maintenance of an integrated management system, a positive organisational culture and a comprehensive competence-base that collectively sustain an internal climate that supports the Total Property Support Services objectives, structures and processes that deliver its’ products and services.

The Management System covers all aspects of the conduct of business operations and satisfies the requirements of ISO 14001:2004, statutes and regulations. The company has ISO14001 certification via a UKAS accredited body.

This policy statement is available to all Total Property Support Services stakeholders. Personnel directly involved in its operations are briefed on and required to understand the requirements of this policy and to comply with all company policies, rules and procedures. They are encouraged to halt work processes if there is good reason to believe that there is any danger to personnel, assets, the environment or the quality of product or service. Total Property Support Services actively and positively cooperates with its principal stakeholders and welcomes feedback to support its aim of continual improvement.